SHIPPING & RETURNS

Shipping Policy

Free standard shipping of Sittingsuits within the UK and Ireland.

Please allow 2-4 working days for delivery.

 

SurSol orders will have £3.99 added per order for orders under £89.95

Fast delivery (1-2 days) available as an option for £4.99. Please only select if order placed before 11 am on a weekday.

 

Sundays and bank holidays Fast delivery is not possible, however your parcel will be shipped next day delivery the following business day.  

EU Shipping shipped from within the EU. Flat rate £10 or free with a purchase of 2 or more Sittingsuits. Please allow 3-7 days for delivery. 

Return & Exchange Policy

Our policy: In addition to your statutory rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us within 14 days of receipt and we will offer you an exchange or a credit note.

We'll give you a full refund as long as:​

  • You haven't damaged it

  • It's in resalable condition e.g. tags still attached, has not been stained or marked.

  • You have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email.

RETURN COSTS: You need to pay for the return costs.

Please return item securely to: 

Norse Supply

304 Laleham Road

TW17 0JQ

Shepperton 

Kindly advice us it's being returned via email at info@norse-supply.co.uk  

Please note, we reserve the right to refuse an exchange or refund if goods are damaged or aren't returned in a saleable condition.

Things that aren't included in our returns policy.

There are certain items that we can't give you a refund or exchange for, unless they're faulty or different from how we described them. You can check the product page of your item on our website to see whether you can return it. But we've also listed the items you can't return here:

 

 

  • Altered or customized items 

  • SurSol Garment Care products